Shipping & Delivery
How we bring a bit of Tropicool to your doorstep…
Free Shipping For All Orders Over $150 (Australia Only)
Tropicool Clothing offer Free Shipping For All Orders Over $150 (Australia Only). All parcels are sent via Australia Post and each parcel is trackable to your delivery destination.
Orders Less Than $150 (Australia Only)
We will post your items via Australia Parcel Post at a flat rate of $10.00.
If you prefer Express Postage please choose this option at checkout for a cost of $15.00.
Our website will calculate weight of all items placed in CART and shipping costs will be automatically combined and calculated.
Super Fast Order Processing
We understand that once you’ve found something you love, you want it straight away. We offer a speedy packing/despatch service, so if your order is purchased and paid for in full by 3.00pm Monday – Friday, we will have it despatched same day. Otherwise it will be sent the following business day.
Full Parcel Tracking
Once your order has been despatched from our warehouse, you will receive an email from us to let you know your order is on it’s way! This email will also contain your tracking number so you can track your parcels progress.
International Customs (DUTY / TAXES / GST / VAT)
Local Customs Duties / Taxes / GST (Goods & Services Tax) VAT may be applicable to your delivery, depending on your Countries regulations. It is the responsibility of the customer to pay these fees upon the goods arriving in the country. Please check with your local Country laws regarding these fees.
Returns & Refunds
As long as products are returned to us in new condition, and in their original packaging within 28 days we are happy to exchange garments for different sizes. Please note that you are responsible for postage costs related to the exchange. We ask that you contact us on [email protected] to discuss your exchange and we will be happy to assist you.
However, if you need the exchange quickly please purchase correct size and select EXPRESS Shipping. Then return your original item for refund.
RETURNS CAN BE POSTED TO:
Tropicool Clothing Returns
PO Box 911
MAROOCHYDORE QLD 4558
Please ensure you include a note stating your Order Number, name and phone number. If returning goods for a refund we will credit the Payment Method originally used to place your order within 5 working days of receipt of your goods. Your refund will cover the cost of items returned, but not the original freight charge unless there is a “major problem” with the product.
Goods returned outside the specified 28 day period, will be accepted if received here up to 8 weeks (max 56 days) after purchase if not worn, but will attract an Admin and Restocking Charge of $10 so any refund or exchange value will be reduced accordingly.